mklabs

The role you no longer need to hire for

Our AgentsAnswer TicketsIssue InvoicesPrepare QuotesReconcile StatementsFill In SpreadsheetsReview DocumentsGenerate Reports

The repetitive work that today means hiring, training and replacing people — one of our agents takes it on, every day, with no recruitment process.

Map my tasksno-commitment assessment
document review, quoting, tier 1 and 2 support, reconciliation, onboarding, collections

If someone on your team does it over and over, on a computer, following the same steps — one of our agents does it.

We don't sell tools, licences, consultant hours — or another salary on your payroll. We sell the finished task, done by agents we deploy and monitor — agents that get better every time they run the task.

The maths you've already done

Hiring for repetitive work is the worst deal on your payroll: it's the hardest role to retain, the one that trains people for your competitors, and the one that returns the least per payroll dollar.

An agent takes that task over for a monthly fee — and your team keeps the work that actually needs people.

An agent for every department

Admin
records, spreadsheets and paperwork kept current
Marketing
campaign reports and the content routine
HR
CV screening and onboarding paperwork
Tech Support
tier-1 tickets triaged and answered

How it works

1
Assessment

We sit with your team and map the repetitive tasks.

2
Setup

We build and train the agent on your process and your systems.

continuous cycle
3
Operation

The agent takes over the routine and runs the task end to end, every day.

4
Monitoring

We watch every run — anything stuck goes straight to a human.

5
Continuous improvement

Every run becomes learning, and the learning stays with the company — it doesn't walk out the door with a resignation.

  • 3. Operation — The agent takes over the routine and runs the task end to end, every day.
  • 4. Monitoring — We watch every run — anything stuck goes straight to a human.
  • 5. Continuous improvement — Every run becomes learning, and the learning stays with the company — it doesn't walk out the door with a resignation.

What clients say

Quotes that used to eat the whole morning now go out in minutes. The team is back to selling instead of filling in forms.
Renata ÁlvaresPartner — Átrio Insurance Brokerage
Court-notice triage and deadline tracking run on their own. Nobody pulls late nights checking the official gazette anymore.
Felipe BragaPartner — Braga & Lima Law
Appointment confirmations, insurance forms and claims became the agent's routine. The front desk finally looks after people.
Camila ReisDirector — Vitalis Clinic

Where an agent fits your operation

Every department hides repetitive work. Pick an area and see what an agent can already take off someone's desk.

Admin

  • Records and spreadsheets kept up to date
  • Documents issued and organised
  • Invoices and orders entered
  • Scheduling and confirmations

Finance

  • Daily bank reconciliation
  • Invoices and payment slips issued
  • Collections follow-up cadence
  • Closing reports

Sales

  • Quotes and proposals
  • Automatic proposal follow-up
  • CRM kept current
  • Pipeline reporting

Marketing

  • Campaign reports
  • Post scheduling
  • List clean-up
  • Mention monitoring

HR

  • CV screening
  • Onboarding paperwork
  • Leave and timesheet tracking
  • Internal announcements

Tech Support

  • Tier-1 ticket triage and replies
  • FAQ responses
  • SLA tracking
  • Escalation with context attached

Straight questions, straight answers

Will I have to let someone go?

That's not what people hire us for. The agent takes over the task nobody wants to do — the one you keep re-hiring for. Your team keeps the work that needs people.

What if the agent gets it wrong?

Every run is monitored. Anything that gets stuck or drifts off-pattern goes straight to a human — nothing proceeds on its own.

Does it work with the systems I already use?

The agent works in the systems your team already uses, the way your team uses them. No switching systems, no months-long integration project.

How much does it cost?

A one-time setup fee to deploy, plus a flat monthly fee for the running task — no per-user licence, no extra consultant hours. The exact number depends on the task; it comes with the assessment.

Is my company too small for this?

If one person spends hours a week on a task that always follows the same steps, there's already a case to close. SMEs are exactly who we work for — not year-long enterprise projects.

What if my process changes?

We adjust the agent — it's part of the monthly fee. That's the difference between operating the task and selling software: when the routine changes, the agent changes with it.

Can I start with a single task?

Yes — and that's what we recommend. One task, one agent, visible results. Other departments come in whenever you're ready.

Let's talk about what eats up your team's time

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